If you see a card payment you do not recognize or have not approved, you can make an objection. Always start by contacting the store – often it can be resolved there. If not, you can submit an objection.
You can make an objection if:
- A transaction is not yours
- The amount is higher than agreed
- You have paid for a product you have not received
| Deadlines for disputing a card transaction | |
| Unauthorized or erroneous transactions | 13 months |
| Payments you have participated in (approved) This may include card transactions, where you did not approve the exact amount for the payment transaction. | 8 weeks |
Check first if the amount has already been refunded in your Netbank or Mobile Bank. The dispute must be made as soon as possible, and your card must be blocked if it is lost or misused. You will need your card number, CPR number, and MitID. Please note that a rejected dispute may incur a fee.
Create an objection
If your card has been lost, stolen, or misused, it must be blocked before you can file a dispute.
Find card terms here
Your options for getting a payment refunded depend on the type of card involved.
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