Proof of identity and address

Legislation requires that all banks must be able to document who their customers are – regardless of how long the customers have been with the bank.

GrønlandsBANKEN, as a financial institution, is legally obligated to always retain accurate and up-to-date identification for all our customers. This applies to both new and existing customers.

Are we missing your identification?
If you have received a request from us, either as a message in online banking or by letter, we kindly ask you to submit the requested identification either through Netbank or by using the form below.

Submission of identification
You can transfer a copy of your identification using the form at the bottom of the page. The transfer is encrypted.

You must submit at least the following identification:

Passport + Residence Certificate

Driver's License + Residence Certificate

Passport + Birth Certificate or Name Certificate

Driver's License + Marriage certificate or Name Certificate

If you do not have a photo ID, you must at a minimum provide the following identification:

Residence certificate + Birth certificate or Name certificate

Residence certificate + Marriage certificate

For new customers - expected business volume
If you are being registered as a new customer, you also need to complete and upload the "Expected Business Volume" form. Download the form here (in English).

Technical guidance
You can attach files in the following formats: jpg, png, word, or pdf.

If you have a file that contains two types of identification, simply attach the file under "Copy of other documents."

Please note! If you are taking pictures of your identification information with a phone, it's a good idea to delete the images once they have been sent.
Keeping the images on your phone could potentially lead to misuse of your identification information if your phone is stolen or hacked.

Proof of identity

» Expected business volume

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Opening hours

The departments in Nuuk, Sisimiut, Maniitsoq, Qaqortoq, Aasiaat and Ilulissat have these opening hours:

Monday - Thursday
kl. 9.30 - 15.30
kl. 9:30 - 15.00